Privacy notice
Effective: October 22, 2026
1. Scope
This notice describes information practices for the My Help app, also referred to as MyHelp, and myhelp.dev (the Service). Dominic Murray operates the Service from California, United States. Contact DominicMurray24@outlook.com with privacy questions or requests.
2. Information and purposes
We receive information from you, authorized store members, sign-in providers, and your devices and use of the Service. This includes:
- Account and authentication information, such as identifiers, contact details, sign-in provider, verification status, name and optional job position.
- Store and workplace records, such as membership, invitations, supplies, Favorites, quantities, order history, vendor contacts, tasks, outdate records, schedules and aggregate hours.
- Support information and associated account, store, app and request details.
- Technical and activity information, such as network requests, visits, feature use, searches, workflow results, platform and app versions, and error categories, subject to the choices described below.
We use this information to provide and protect the Service, verify access, maintain and share authorized records, support users and improve the Service as described in this notice. Authorized store members see information according to their permissions. Authorized MyHelp administrators review service, support and permitted activity information.
Reports may include activity totals. Normal Hours records, saved summaries and planning calculations remain available in the app. Administrator analysis that cannot separate permitted activity is withheld. Projections depend on recorded inputs and assumptions and are not payroll records. Report groupings do not combine store access or establish a person's physical location. Removing access cannot recall copies already saved or exported.
3. Improving MyHelp
If you opt in, MyHelp collects app activity, including failed-search text, linked to your account and store to improve the service. Sharing is optional. Manage your choice in Settings.
Sharing starts off, including an unchecked signup choice. You may use MyHelp without enabling it. Account registration, agreement to Terms and participation in testing do not authorize this sharing.
You can manage your choice using “Help improve MyHelp” in Settings → Legal → Privacy notice. Turning it on records your permission. The signup option reads “Share app usage information to support improvements.”
With permission, authorized MyHelp administrators use activity linked to your account and store to improve supply searches, workflows, onboarding and reliability. This information is identifiable. It includes search counts and results, selections and filters, visits, workflow outcomes and timings, your use of team features, onboarding and returns, app/platform versions and general error categories. You may also choose to tell us how you found MyHelp.
Successful search words are not collected through activity sharing. Failed-search words and related search context require current permission covering that collection. Filters may miss confidential information; keep private details out of searches.
Turning sharing off immediately stops sharing under that control on the device, clears waiting events and requests deletion of the covered activity. Server confirmation is required to confirm deletion. Pending requests retry after restart or reconnection while you remain signed in to the same account. Other devices may retain their last confirmed choice until the server receives the request. If local saving and the server request both fail, the request may not survive a restart. Signing out does not confirm deletion.
Activity from before permission or while sharing was off is not added later. Sharing requires a new affirmative choice after confirmed withdrawal. Administrator activity reports follow the same permission; reports that cannot separate permitted activity from ordinary business records are withheld.
Turning sharing off does not remove ordinary business records, support requests, authentication or security records, website requests or independent platform diagnostics. The updated sharing system disables older independent visit collection. Update MyHelp to manage these sharing controls.
Improving MyHelp details: https://myhelp.dev/privacy/analytics
4. Providers and disclosures
We use Supabase for authentication and database storage, Resend for email and Twilio for verification messages. Website hosting and network security providers, including Cloudflare, support myhelp.dev. We also use the sign-in, device and testing providers described below. Providers receive information needed for their respective functions. The primary database is in Northern California, United States; provider processing may occur elsewhere.
Google and Apple process sign-in under their own privacy notices when you choose those options. Apple may provide a private relay email address. Apple sign-in grants are encrypted on the server for revocation during account deletion. Email providers receive message delivery information, including recipient addresses and private invitation links. Hosting and security providers receive IP addresses, requested URLs and browser headers. Messaging providers and carriers process the information described in section 7.
We may disclose information when required by law. We do not sell personal information or store records, share personal information for cross-context behavioral advertising, or use store records for advertising or model training. MyHelp has no advertising integration.
Provider privacy notices: Supabase: https://supabase.com/privacy Resend: https://resend.com/legal/privacy-policy Twilio: https://www.twilio.com/en-us/legal/privacy Cloudflare: https://www.cloudflare.com/privacypolicy/ Google: https://policies.google.com/privacy Apple: https://www.apple.com/legal/privacy/
5. Photos, devices and diagnostics
Photo recognition occurs on the device through Apple Vision or Android ML Kit. MyHelp does not upload original photos or raw recognized text to the shared database or send them to a remote recognition service. Derived dates, aggregate totals and fingerprints may be saved to store records. Obtain workplace permission before scanning materials containing employee information.
Android ML Kit separately sends Google usage and performance metrics and may request updates. Apple operating-system diagnostics are separate. During TestFlight testing, Apple automatically collects and shares crash and usage information under its testing terms. MyHelp's activity-sharing control does not disable these independent flows.
We attempt to remove temporary scan files and retry cleanup. Original photos, device caches and backups are separate. Credentials and pending invitations use device-protected storage. Printing, sharing and exporting send information to your chosen destinations; MyHelp cannot recall those copies.
6. Retention and deletion
Shared app activity has a 90-day reporting and retention window. Scheduled cleanup removes expired records, but failures or backlogs may delay physical deletion. Permission choices are retained to honor them. A limited abuse-prevention counter is retained for two Pacific calendar days and excluded from activity reports.
Business records remain until deleted or removed under applicable history limits. Some history, including task history, has no automatic expiration. A recent-only display does not establish deletion of older records. Storage limits may prevent further changes. Backups and recovery are not guaranteed.
Delete your account in Settings or request deletion at DominicMurray24@outlook.com. Transfer ownership of stores with other active managers first. A store whose owner is its only active manager is deleted with that owner's account. Other shared stores retain business history. Profile details are removed, but technical identifiers and links to past actions may remain; retained history is not necessarily anonymous.
Provider-controlled authentication records, logs, backups and exported copies may remain under separate retention practices and legal or security requirements. Cleanup and sign-in revocation may require retries. Signing out does not delete an account. Requests may require identity verification and resolution of shared-store ownership, subject to applicable legal requirements.
7. SMS account verification
Optional phone verification uses messaging providers and carriers to deliver requested account verification and recovery codes. No promotional texts are sent. Email signup is separately available; email recovery requires a supported email recovery method.
Providers process phone numbers, verification status, consent, opt-outs and delivery records for authentication, delivery, security and support. Retention depends on those purposes, legal requirements and provider practices.
Mobile information and SMS opt-in data or consent are not sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Providers receive information needed to deliver and protect verification.
Phone signup requires SMS consent; a recovery request authorizes that requested code. Website visits and providing a number elsewhere do not enroll you. Each app maintains separate consent, accounts, codes and sessions.
Frequency depends on your requests. Standard message and data rates may apply. Reply STOP to stop or HELP for assistance, or send a clear revocation request to DominicMurray24@outlook.com. Other clear revocation requests are handled as required by law. Opting out may prevent receipt of verification and recovery codes.
Where MyHelp and MyGroupy share a sender, STOP blocks both apps. START removes the sender block but does not provide consent for either app.
Where enabled, browser abuse-prevention checks process browser and network signals, including IP addresses. Phone numbers, passwords and verification codes are not sent to the security-check page.
SMS terms: https://myhelp.dev/terms#sms-account-verification
8. Choices, requests and security
You may edit supported details, leave stores, decline invitations, manage activity sharing and delete your account. Device settings control photo access. Request access, correction or deletion at DominicMurray24@outlook.com. We may verify your identity and coordinate requests involving shared workplace records with authorized administrators.
Additional rights depend on applicable law. Nothing in this notice limits those rights. Do not send passwords, codes or identity documents unless an appropriate verification method has first been agreed.
The Service uses authentication, store permissions and protected credential storage to restrict access. No storage or transmission method is completely secure. Report security concerns through the contact address without sending confidential records.
MyHelp is not intended for children or for patient, prescription, customer, payment-card or government-identifier records. Use only authorized workplace information.
10. Changes
We will post updated notices and identify material changes on myhelp.dev with their effective date. Additional notice and consent will be provided where required by law. Updating or reading a notice does not itself enable activity sharing or authorize materially different uses of information already collected.